Customer Service & Sales Support Employee
About
KOMONO is a successful and fast-growing, Belgian fashion and optical brand, designing and selling watches and eyewear. Since its creation in 2009, the company has known a strong growth year after year. Our products, minimalistic and colorful with a contemporary design, are being sold in over 5000 shops in more than 80 countries around the globe. This is just a beginning! KOMONO is ambitious and wants to continue making luxury accessible, engaging with a very large audience whilst maintaining the fashion-forward, refined character of its brand.
You will have the opportunity to grow together with this innovative and global brand. You will be working in a pleasant, stimulating environment with great colleagues at our headquarters near Antwerp.
Position – Your future role at KOMONO
- For our headquarters in Zwijndrecht, Belgium, we are looking for a highly motivated and punctual Customer Service and Sale Support Employee who will play a key role in the global expansion of KOMONO.
- You will manage the relationships with our partners and key accounts in different countries in order to facilitate and consolidate the rapid growth. You will do this in close collaboration with the Sales Managers and Commercial Support & Customer Service Manager, who you will also be reporting to.
- You will be responsible for the day-to-day communication with our Agents, Distribution partners, (optical and fashion) retailers, and Sales Managers.
- You will follow up on all orders and forecasts to ensure that all operations with our partners run smoothly, and actively pursue sales opportunities.
- You will follow-up on credit limits and payment behavior in cooperation with our credit control department.
- You will gather information, complaints, returns, etc. and make reports out of it to analyze the effect on the business, product, collection and relationship with customers.
- You will be a true ambassador for the brand.
Profile & Skills
- You have a first working experience in (sales) administration or a similar position.
- Junior commercial and analytical skills, and a drive to succeed.
- Although personality, experience and motivation prevail, a strong educational background is a plus.
- Fluent English and Dutch speaking,
knowledge of 1 additional (3rd) language is a plus. (ES, IT, FR, DE, …)
- Excellent verbal (“smile on the phone”) and written (mainly email) communication skills.
- Ability to remain calm and to think clearly and creatively to prioritize actions in unexpected situations.
- Proactive personality, all-rounder, self-starter, punctual, flexible, ambitious.
- Team player.
- Resistant with stress and pressure.
- Excellent planning & organization skills, creative problem-solving skills.
- Strong analytical skills, translated into fluent Excel use.
- Experience with order processing and ERP-software (SAP) is a strong plus.
What we offer
- Competitive salary.
- Additional legal benefits.
- Startup as soon as possible.
- Working for a fast growing, international company.
- Represent a Belgian brand, based near Antwerp.
- Working in a creative and stimulating environment with career development opportunities.
- Be part of a young and dynamic team.
- Flexible working hours.
- Possibility to work partially from home. (2 days/week)
- Fun after work activities.
- Becoming part of a wonderful KOMONO family
Are you the Customer Service & Sales Support Employee we’re looking for?
Contact us at yannis@komono.com with your full resume and motivation letter.
We wish you good luck!