Take care of your KOMONO glasses with some simple rules.

• Only clean the lenses with our cleaning cloths or other professional cleaning material. Do not use paper tissue.
• Screws should be tightened from time to time by a certified optician or dealer.
• Heat the frame before changing lenses.
  Lenses can only be changed by a certified optician or dealer.

Polarized glasses: They are designed to block or reduce the glare from reflected light. This can be caused by water, snow and glass. This glare can distort the true colour of an object and makes it more difficult to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light.

Non-polarized glasses: These lenses will only block intense light.

Polarized or not – all our sunglasses block UVA and UVB.

All sunglasses in which you can replace the standard lenses with prescription lenses are marked with icon.

We sell opticals and prescription sunglasses in our Antwerp and Ghent stores. Find them here.

Or you can find your nearest KOMONO Optician using our Store Locator.

We do not sell our optical models online, since we believe that the assistance of a professional optician is essential for an outstanding purchase experience.

We sell opticals and prescription sunglasses in our Antwerp and Ghent stores. Find them here.

Or you can find your nearest KOMONO Optician using our Store Locator.

You can find an overview below.

You can easily change your KOMONO straps with an easy click-on/click-off system which allows you to change the straps, this includes the Mesh straps. Not all straps are interchangeable since not all of them have the same width.

Here’s an overview of the width of the straps, and which collections they fit:

• Strap 20: Winston, Lewis, Konrad & Walther
• Strap 16: Estelle, Lexi, Harlow
• Strap 16.5: Estelle only

Replacing strap with spring locks:

1. Pull the lever to the left side and hold this position.
2. Turn the strap to the left, detaching the right side of the strap.
3. Move the strap to the right to detach the complete strap.

1. Insert a flat screwdriver in the small opening of the clasp and tilt towards the watch case. Do not put the screwdriver underneath the clasp, this can damage the bar of the buckle.
2. Adjust the position of the buckle to your desired strap size. Make sure the buckle is positioned on one of the premoulded ridges on the back of the strap.
3. Close the clasp again and make sure the buckle is well secured.

ATM stands for atmosphere and indicates the water resistance of the watch. Below you can find more information on what you can and can’t do depending on the ATM of your watch.

The Kate, Konrad and Moneypenny have 0 ATM water resistance. This means these watches should not come into contact with water.

The Harlow, Lewis, Lexi, Magnus and Winston have a water resistance of 3 ATM. Please avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is directly exposed to water.

The Mono and the Orson, have a water resistance of 5 ATM and can withstand splashes, shower and is suitable for swimming. They are not suitable for water sports, poolside diving or sea diving.

The Walther has a 10 ATM rating and can be taken swimming at the surface or snorkelling at a shallow depth but cannot be taken scuba diving. Please note that if your leather strap is exposed to water, it can dry the leather and cause damage to the wristband, hence we advise to go swimming with the mesh band only.

Rubber seals are used to seal the case against dust and moisture. Rubber can be affected by certain chemicals. Should water or condensation appear in the watch, have the watch checked immediately by a professional, as water can irreparably damage the electronic components. After any contact with salt water, immediately clean the watch with fresh water. If your watch has a push-down crown, please ensure it is pushed down at all times as water damage caused by the crown left unlocked is not covered under warranty.

We recommend that you do not wear/leave your watch in a shower, sauna, or a hot bathroom as the extreme heat can cause the metal components to expand at a different rate to the rubber gaskets. This can create tiny openings that can allow water droplets to penetrate the watch.

We don’t suggest replacing the battery yourself, as it requires some special tools and you could damage the watch. All Komono flagship stores or any watch repair shop or jeweller should be able to assist you with the battery replacement.

We don’t provide an in-house repair service, however we do have a limited amount of spare parts which could help you out. Please contact our support team for availability. You can also visit one of our official retailers, who might be able to repair your item.

Please check our Store Locator to find a store near to you.

Please contact us on support@komono.com, if you need advice or assistance.

Yes, if an item is sold out you can request to receive notice when it restocks. We will restock the item as soon as possible.

Please contact Customer Service at support@komono.com or fill in the form below as soon as possible in order for us to change or cancel your order.

Once your order is ready you’ll receive a tracking email. Please also check your spam folder.

If you have any questions regarding the delivery of your order please contact our customer service team at support@komono.com.

We offer the following payment methods: Visa, MasterCard, Maestro, Bancontact & PayPal.

We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Komono does not store card numbers after the transaction has been completed.

Shopping for someone else but not sure what to buy them? Make them happy with a KOMONO Gift Card. These gift cards are delivered by email and contain instructions to redeem them at checkout. (These are nonrefundable and nonreturnable)

Your credit card might be refused for any of the following reasons:

• The card may have expired.
• You may have reached your credit limit. Contact your bank to check you have not exceeded the authorized purchase limit.
• You may have entered some information incorrectly. Check you have entered all the required fields correctly.

We offer Free Shipping on all watches and sunglasses when your order is over €60. Import costs are not included. For orders below, we offer a low-cost shipping rate according to your location from €5 up to €15 maximum.

Refused deliveries will have a charge of 10€.

Please note: (non EU countries such as Switzerland, Norway, UK, rest of the world non EU) local import taxes and duties will occur. These costs need to be paid by the customer.

The KOMONO webshop with prices displayed in EUR ships to the countries below:

Australia, Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, India, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

Delivery times may vary depending on where you reside. If you live in a remote place, delivery time can take up a few days longer. Estimated, delivery happens within:

• Western Europe: 2-5 business days
• Rest of Europe: 3-7 business days
• Rest of the world: 4-8 business days