Not sure where to start? Time to discover something new.
We’ve got answers for your most common questions like shipping, returns, optical care and more.
Take care of your KOMONO glasses with some simple rules.
Polarized glasses: They are designed to block or reduce the glare from reflected light. This can be caused by water, snow and glass. This glare can distort the true colour of an object and makes it more difficult to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light.
Non-polarized glasses: These lenses will only block intense light.
Polarized or not – all our sunglasses block UVA and UVB.
All sunglasses in which you can replace the standard lenses with prescription lenses are marked with icon.
We sell opticals and prescription sunglasses in our Antwerp and Ghent stores. Find them here.
Or you can find your nearest KOMONO Optician using our Store Locator.
We do not sell our optical models online, since we believe that the assistance of a professional optician is essential for an outstanding purchase experience.
We sell opticals and prescription sunglasses in our Antwerp and Ghent stores. Find them here.
Or you can find your nearest KOMONO Optician using our Store Locator.
You can find an overview below.
You can easily change your KOMONO straps with an easy click-on/click-off system which allows you to change the straps, this includes the Mesh straps. Not all straps are interchangeable since not all of them have the same width.
Here’s an overview of the width of the straps, and which collections they fit:
Replacing strap with spring locks:
ATM stands for atmosphere and indicates the water resistance of the watch. Below you can find more information on what you can and can’t do depending on the ATM of your watch.
The Kate, Konrad and Moneypenny have 0 ATM water resistance. This means these watches should not come into contact with water.
The Harlow, Lewis, Lexi, Magnus and Winston have a water resistance of 3 ATM. Please avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is directly exposed to water.
The Mono and the Orson, have a water resistance of 5 ATM and can withstand splashes, shower and is suitable for swimming. They are not suitable for water sports, poolside diving or sea diving.
The Walther has a 10 ATM rating and can be taken swimming at the surface or snorkelling at a shallow depth but cannot be taken scuba diving. Please note that if your leather strap is exposed to water, it can dry the leather and cause damage to the wristband, hence we advise to go swimming with the mesh band only.
Rubber seals are used to seal the case against dust and moisture. Rubber can be affected by certain chemicals. Should water or condensation appear in the watch, have the watch checked immediately by a professional, as water can irreparably damage the electronic components. After any contact with salt water, immediately clean the watch with fresh water. If your watch has a push-down crown, please ensure it is pushed down at all times as water damage caused by the crown left unlocked is not covered under warranty.
We recommend that you do not wear/leave your watch in a shower, sauna, or a hot bathroom as the extreme heat can cause the metal components to expand at a different rate to the rubber gaskets. This can create tiny openings that can allow water droplets to penetrate the watch.
We don’t suggest replacing the battery yourself, as it requires some special tools and you could damage the watch. All Komono flagship stores or any watch repair shop or jeweller should be able to assist you with the battery replacement.
We don’t provide an in-house repair service, however we do have a limited amount of spare parts which could help you out. Please contact our support team for availability. You can also visit one of our official retailers, who might be able to repair your item.
Please check our Store Locator to find a store near to you.
Please contact us on support@komono.com, if you need advice or assistance.
Yes, if an item is sold out you can request to receive notice when it restocks. We will restock the item as soon as possible.
Please contact Customer Service at support@komono.com or fill in the form below as soon as possible in order for us to change or cancel your order.
Once your order is ready you’ll receive a tracking email. Please also check your spam folder.
If you have any questions regarding the delivery of your order please contact our customer service team at support@komono.com.
We offer the following payment methods: Visa, MasterCard, Maestro, Bancontact & PayPal.
We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Komono does not store card numbers after the transaction has been completed.
Shopping for someone else but not sure what to buy them? Make them happy with a KOMONO Gift Card. These gift cards are delivered by email and contain instructions to redeem them at checkout. (These are nonrefundable and nonreturnable)
Your credit card might be refused for any of the following reasons:
We offer Free Shipping on all watches and sunglasses when your order is over €60. Import costs are not included. For orders below, we offer a low-cost shipping rate according to your location from €5 up to €15 maximum.
Refused deliveries will have a charge of 10€.
Please note: (non EU countries such as Switzerland, Norway, UK, rest of the world non EU) local import taxes and duties will occur. These costs need to be paid by the customer.
The KOMONO webshop with prices displayed in EUR ships to the countries below:
Australia, Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, India, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.
Delivery times may vary depending on where you reside. If you live in a remote place, delivery time can take up a few days longer. Estimated, delivery happens within:
If you are not satisfied with your prescription glasses or sunglasses, you can always
return it to us within 14 days from the date of purchase. For multifocal lenses the
return period is up to 30 days to ensure that you have enough time to adapt to your
new lenses.
The delivery time is between 3 and 7 working days. You will be notified by the store
staff when your glasses are available for pick up. Please note that due to the
complexity of some orders production can last a bit longer.
When picking up your glasses, our store staff makes sure they fit properly. If after a
while you think there’s something wrong, don’t panic. Usually this can be adjusted
easily. Most common complaints are that they slip from your nose, the temples don’t fully sit on your ears, pressure on the wrong points, the nose pads aren’t straight.
When something like this occurs, visit our store and we will fix this for you.
It is possible to only change the lenses in your KOMONO frame. To make sure we
order the right prescription we ask that you first come to the store and we take the
exact measures for your existing frame, so bring those with you. We can only offer
this service if the frame itself is in a good condition.
Most of our sunglasses frames are suited for prescription lenses. There are certain
limitations of course depending on the material and the size of the frame and the
complexity of the design. For this matter we kindly ask that you seek advice from our staff.
Your health insurance may cover eye care. Before you purchase prescription
glasses, it’s best to check with your insurance provider whether these would be
covered for reimbursement. This is completely dependent upon your insurer and the policy you hold.
Together with your purchase you will receive a signed invoice by our optician which
must be issued to most insurance companies for reimbursement.
Rinse with lukewarm water to remove dust and sand. Dry with a microfiber cloth and degrease the lenses using water with a little bit of mild soap or a lens cleaner.
We also offer our own KOMONO lens spray, specially developed for cleaning your
glasses and best of all, you get free lifetime refills for it in our stores.
Don’t…
All Komono products come with a 1-year premium warranty (2 years for European customers) if purchased from our website (komono.com) or from an official Komono Stockist.
Watches
The warranty doesn’t cover the normal deterioration, battery, strap, loss or theft. Komono won’t accept any warranty claim if the watch presents signs of an excessive or bad usage.
Eyewear
The warranty doesn’t cover the normal deterioration, loss or theft. Komono won’t accept any warranty claim if the item presents signs of an excessive or bad usage.
In case you are eligible to a warranty, you will receive a voucher with the value of the faulty item. This voucher will be deducted of your total at checkout and can’t be redeemed in cash.
Our recommendation is that you visit a local watchmaker or jewelry store so they can help you resolve the damage. In case they feel this is a valid warranty matter then please contact our support team for more information.
SUMMER SALES:
The 1+1 (50%) off discount will not be applied if one of the 2 items will be returned.
When ordering more items, minimum 2 need to be kept for the discount to be applied.
Please note that all items must be returned in original, unused condition and within 30 days of receiving the goods.
For items purchased on our official webshop KOMONO offers an easy-to-use return service. Please note that all items must be returned in original, unused condition and within 30 days of receiving the goods.
Return shipping costs and all charges for customs clearance must be covered by the customer and are nonrefundable, except in case of warranty or incorrect item shipped by KOMONO.
Shipping fees paid at check out are non refundable.
Once we receive the returned items, we will inspect and process them to ensure you receive what you want as quickly as possible. Your refund will be issued to original method of purchase. In the event we are unable to provide a suitable replacement, you will be notified via email and refunded.
Attention: gift cards are nonrefundable and nonreturnable.
If your order is set on hold or needs to be updated with certain information, please let us know as soon as possible (support@komono.com), so we can assist you in this.
Please contact our customer service at support@komono.com within a week of receiving it.
The 1+1 (50%) off discount will not be applied if one of the 2 items will be returned. When ordering more items, minimum 2 need to be kept for the discount to be applied.
We believe we all collectively have a responsibility to progress towards a more sustainable future. At KOMONO, we are taking a pioneering role in rendering innovative design not only accessible but also viable on the long term. This means we are constantly adapting how we conduct our business, whether it be in the choice of materials we are using, in the way we package our products or in our daily practices.
Since day one, we wanted to have a positive impact on planet and people. In 2015 we launched the Neutro collection, a capsule with a reduced carbon footprint. Our search for new materials has not stopped since. Staying at the forefront of technological innovation, we integrated materials that are both sustainable but also give us the freedom to design as we wish.
Today, we are happy to announce that for the first time in KOMONO history we are presenting a collection that is completely made from sustainable materials which do good for both planet and people. And this while keeping in line with our mission to bring fashionforward design at an accessible price point.
KOMONO, a positive impact on planet & people.
Sunglasses Black Collection & Junior Collection
Material: Bio Plastic, Arkema G850, Biobased polyamide
Impact: Plastic made from sustainably cultivated, 100% natural castor beans using 45% less fossil fuel then regular plastics.
Sunglasses Silver Collection & Opticals Collection (Recycled)
Material: All the bits and pieces left over from production get dyed with natural pigment into a perfect acetate
Impact: This process upcycles leftovers and helps to reduce our waste production.
Sunglasses Silver Collection & Opticals Collection (Eco-Acetate)
Material: An all-natural, allergy-free plastic made from plants. Made from natural and renewable resources like cotton and wood pulp, this organic material decomposes over time.
Impact: This production process uses 61% less fossil fuel and reduces our carbon footprint
Watch Collection & Junior collection (Recycled)
Matrial: Nato straps made from recycled plastic bottles.
Impact: This process upcycles plastic bottles and helps to reduce plastics in landfills and our oceans.
Eyewear pouch
Eyewear protection
Home Compostable:
Watch packaging
We work together with a curated selection of suppliers in China. Our product and quality team visit our factories a few times per year. We also request to have what is called social audits to be done at the factories to monitor and make sure that the code of conduct that we established with our factories is being respected. This is something done on a yearly basis and is performed by an audit firm which is completely neutral to both us or our factories.
Some of the few key points which are crucial for us is that in absolutely no forced labour, no child labour, that fair wages are paid, that working hours are decent, that the premises and production processes are safe.
Since January 2020 KOMONO offsets the emissions created by boat and train making these transports fully carbon neutral. Although being the fastest, plane transportation remains the most polluting.
KOMONO is about going off the beaten track. This spirit is embedded in our mindset, even more so, it is in our DNA. We believe that is where progress is made, innovations are created and new trends are born, both in our products and in our processes. It is a continuous re-evaluation and introspection on our business practices where we monitor the impact of our business activities on our environment and revise our strategy on how to minimize this impact.
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